Policies

We aim to promote a friendly community of hobby and enthusiast mycologists. To achieve this we reserve the right to cease communication, ban users as well as  refuse and cancel product orders in response to the breach of any one of the following points: 
 

1.  Reference to or seeking advice on the cultivation or use of prohibited substances according to Australian law. Any reference to or seeking advice into the cultivation or use of prohibited substances will result in the refusal of sale to the individual and/or cancelation of any existing sales of Curious Ape Mushrooms products purchased by the individual.

2. Discriminatory language including by reference to race, ethnicity, nationality, gender, age, sexual preference, religion, disability, mental illness, or political belief.

3. Infringe the privacy of an individual.

4. Insult or attack individuals or organisations.

5. Are potentially fraudulent, false, misleading, or deceptive.

6. Are considered by Curious Ape Mushrooms to amount to bullying or harassment.

We aim for all deliveries to be pleasent, hassle-free experiences however unfortunatly damaged goods and contamination of sterile products may sometimes occure. ​

1. In order to process the replacement of damaged or contaminated goods, the customer must provide photographic evidence upon request by Curious Ape Mushrooms showing the product in an unused condition. 

2. For a claim for replacement of an item due to contamination or damage to be vaild, the customer must contact Curious Ape Mushrooms within 28 days of the item being delivered as per postage tracking. This policy is in place due to the unavoidable posibility of filter patches and parafilm tape used in Curious Ape Mushrooms products to allow the passage of small amounts of contamination over extended periods of time.

3. In the case that damage to items caused by mishandling by the postal service used is evident, the customer must seek compensation through Australia Post.

More information can be found here: https://auspost.com.au/receiving/delayed-lost-or-damaged-items/compensation.

At Curious Ape Mushrooms, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our website or services, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us, such as your name, email address, mailing address, phone number, payment information, and any other information you choose to provide when you place an order, create an account, or communicate with us.

How We Use Your Information

We use the information we collect to:

1. Process and fulfill your orders for mushroom grow kits.
2. Provide customer support and respond to your inquiries.
3. Send you order confirmations, updates, and relevant notifications.
4. Improve our products, services, and website based on your feedback.
5. Communicate with you about promotions, special offers, and new products (with your consent).
6. Ensure compliance with legal and regulatory requirements.

Information Sharing

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with third parties for certain purposes, including:

1. Service providers: We may share your information with third-party service providers who help us with payment processing, shipping, and other business operations.
2. Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal request.
3. Protection of rights: We may disclose your information to protect our rights, privacy, safety, or property, as well as that of our customers or others.

Your Choices

You have the right to:

Access, correct, or delete your personal information by contacting us.
Opt out of receiving promotional communications.
Disable cookies through your browser settings.

Security

We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our products and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we may have collected information from a child under 13, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our website with the revised date.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at [your contact information].

By using our website or services, you signify your acceptance of this Privacy Policy.

This Shipping Policy outlines our shipping practices for orders eligible for free shipping or those with the option to upgrade to express shipping through Australian Post.
 
Shipping Timeframes
 
We provide the choice between Express and Standard shipping options for various destinations. Please find below the estimated shipping timeframes for each location: 
https://www.curiousapemushrooms.com.au/shippinginformation

Shipping Methods

Australia Post is our trusted partner for delivering Curious Ape Mushroom orders. Their extensive network of post offices and delivery centers ensures broad coverage, even in remote areas. Offering tracking and insurance options, they prioritize peace of mind for customers.
 
Order Processing
 
We strive to process orders within 1-2 business days from the time of order placement. During peak seasons or unforeseen circumstances, processing times might be slightly extended.
 
Order Tracking
 
Upon shipping, you will receive a confirmation email containing a tracking link. This will enable you to monitor your order's status during transit.
 
Shipping Restrictions
 
Our free shipping option is available for addresses within the specified regions. Additionally, we offer express shipping for an extra fee.
 
Delivery Issues
 
If you encounter issues like delays, loss, or damage to your shipment, please contact our customer support team at curiousapemushrooms@gmail.com. We are committed to addressing these situations promptly to ensure your satisfaction.
 
Although we strive to meet the indicated shipping timeframes, please understand that factors beyond our control, such as weather conditions or carrier disruptions, might impact delivery times. Your patience and understanding are appreciated.
 
By placing an order with us, you acknowledge that you have read and understood our Shipping Policy and agree to its terms and conditions.